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We are committed to resolving customer concerns fairly and promptly. If your issue remains unresolved through our regular support channels, you may submit a grievance for further review.
Escalate unresolved issues
Submit Complaint Form
Initial review period
Within 48 Hours
Expected resolution period
Within 7 Working Days
Official escalation support
grievance@panjourney.com
Follow the escalation process below to ensure your concern is reviewed and resolved efficiently.
Reach out to our support team and create a support request.
Our team reviews your issue and attempts resolution.
If unresolved, submit a grievance with supporting details.
The grievance officer investigates and reviews the case.
Final resolution is shared via email and support updates.
If your issue has not been resolved through our customer support team, you may escalate it to our Grievance Officer for an independent review.
Review Time
48 Hours
Resolution
7 Days
Grievance Email
grievance@panjourney.comContact Number
+91 9876543210Before Raising A Grievance
Please raise a grievance only after contacting our support team and allowing reasonable time for resolution. Grievances are intended for unresolved or escalated matters.
Share complete details regarding your concern. Our grievance team will review your request and provide updates throughout the resolution process.
We aim to resolve all grievances as quickly and fairly as possible. Below is our standard resolution process timeline.
24 Hours
Your grievance is received and acknowledged.
48 Hours
Our team reviews the submitted information.
3-5 Days
The issue is investigated and verified.
7 Days
Final resolution is shared with the customer.
Resolution timelines may vary depending on the complexity of the case, third-party investigations, or additional information required from the customer.